Contact Us
At Newmarket Bingo, we value your questions and concerns. Our customer support team is committed to providing a friendly, helpful experience for all our players. If you need assistance or have any inquiries about our services or games, please use the following methods:
Our support hours mirror those of the venue's operating times: Monday through Wednesday from 10:00 AM to 1:00 AM and Thursday through Sunday from 10:00 AM to 2:00 AM. During these hours, you can speak directly with our staff for immediate assistance.
You can also reach us or use the primary support language of English. While other languages may be supported on site due to community preferences and availability, primary communication is conducted in English.
If you're unable to visit us during business hours but require immediate attention, we recommend contacting our venue's published phone number for assistance with card purchases, game rules, or cashouts. Please note that direct contact through email or live chat is not available outside of operational hours due to the nature of our on-site services.
For general questions about Newmarket Bingo's operation, policies, and games, we recommend consulting our support materials located within the venue itself. These include responsible gambling practices, rules for electronic Tap-and-Play options, and guidelines for traditional paper bingo.
Responsible Gambling Assistance
As a regulated charitable gaming facility under OLG and AGCO oversight, Newmarket Bingo prioritizes player well-being. If you're concerned about your play or would like to discuss self-exclusion programs, please speak with our staff during operational hours or reach out through the phone support number for initial guidance.
Verification Support
If you encounter issues accessing or managing your account, contact us via the venue's published phone number for assistance related to account verification and recovery. Please note that our capacity for online configurable deposit limits does not apply in this context due to the nature of on-site bingo entertainment services.
Please address all inquiries, concerns, or suggestions directly to Newmarket Bingo using our published contact information during operational hours. This allows us to provide tailored support aligned with your specific needs and offers a direct means for you to communicate your issues efficiently.
By choosing the most suitable method of communication from those listed above, we are confident that you will find resolution to any inquiries or questions in an efficient and considerate manner.
